Champion Organizational Innovation & Growth

Increase the flow, access, and use of knowledge across the organization and improve opportunities for learning and innovation. Information Technologies continue to evolve at a rapid rate, as does the City’s adoption of these technologies to govern and provide services.  Mobile technologies and initiatives like Total Workplaceand the paperless office require staff to learn and become fluent in a new “digital” language.  In order to support these efforts, ISD implemented a technology training program tailored to departments’ business functions including a comprehensive menu of training offerings for enterprise software programs.   

The below metrics track the effectiveness of ISD’s training programs through the Kirkpatrick training model (Reaction, Learning, Behavior, and Results). We are currently evaluating the first two levels of the model Reaction and Learning.  The City will evaluate Behavior and Results in later years, as the City’s Learning Management System is adopted and training offerings are expanded.

Metrics

% of students reporting as confident with the use of the software/tool that they were trained on as a result of receiving this training

This metric intends to evaluate the degree to which professional development participants acquire intended knowledge, skills, and expertise, as well as their perception of confidence in their skills and knowledge as a result of the training.

Metrics

% Ideas discussed in Smart City Working Group led to executable action(s)

Measuring the effectiveness of the Smart City Working Group ensures there is an appropriate balance of resource allocation, skill set, review processes, and acceptable level of risk leading to defined actions which generate value to the community. The metrics measure ideation, execution, and impact. This metric will establish a baseline to compare to future years.