Information Services

The Information Services Department (ISD) is the digital backbone of Santa Monica, driving smart city initiatives with advanced technology infrastructure. The department manages software systems, including the geospatial information system (GIS), network architecture, and computing resources to support city operations. ISD focuses on cybersecurity and resiliency while collaborating with City departments to improve processes and community engagement. The department also manages the City's digital presence, including the Santa Monica website, 311 platform, Mobile App, Open Data portal, Public Wi-Fi and CityNet Community Broadband, enhancing connectivity while supporting critical public safety infrastructure and telecommunication services.

The department continues to leverage emerging technologies like data, analytics, and AI to foster innovation and ensure the City remains adaptable to the ever-changing digital landscape.

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Divisions

Strategy and Operations

The Strategy and Operations Division manages business operations and administrative functions, provides project management oversight, delivers technology training, and oversees the City’s cyber security program. Major activities include: strategic planning and organizational development; budget development and oversight; contract management; project portfolio management, and development and implementation of technology policies and procedures.

Community Broadband

The Community Broadband Division is responsible for overall strategy, program development, operations, and management of Santa Monica CityNet, the City’s 100 Gigabit advanced broadband initiative. CityNet provides business broadband services to the City’s businesses and several affordable housing units.

Customer Experience and Support

The Customer Experience and Support Division provides comprehensive support services for digital technologies to enable quality technology experiences for City staff and patrons. The Division delivers a proactive customer support program that includes a call-center, department and application services, and end-user device support. Major activities include: diagnostic/repair services, technology planning, and implementation and support to City departments on the use of digital business systems.

Digital Transformation and Development

The Digital Transformation and Development Division leads the City’s efforts in software engineering, information architecture, data analysis and integration, and geospatial analysis. The Division contributes to the City of Santa Monica’s mission of government transparency and resident empowerment by developing and supporting applications such as the santamonica.gov and Santa Monica 311 mobile App, manages the City’s open data program, and maintains a robust GIS program for the creation and analysis of geospatial data.

Infrastructure and Cloud Services

The Infrastructure and Cloud Services Division manages the planning, implementation, and operation of the City’s Information Technology infrastructure, including telecommunications; radio communications; servers and data storage systems and wired and wireless networking connecting 44 City facilities, 13 School District facilities, 6 College facilities, 156 traffic signals, and 14 parking structures.

Information Services

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Tati Simonian

Feroz Merchhiya selected as chief information officer

Tati Simonian

City Launches New Event Portal on Santamonica.gov

Joseph Cevetello

Santa Monica Receives National Accolades for Achievements in Technical Innovation and Digital Services

Miranda Iglesias

Santa Monica Recognized for Innovation that Coordinates More Efficient Homelessness Response

Constance Farrell

Santamonica.gov has New Menu and Pages for Processes, Places, and Departments

Constance Farrell

City Continues Improvements to Santamonica.gov

Feroz Merchhiya